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Policies and Procedures

Cancellation Policy

 

Understandably, sometimes unexpected events occur in our lives, and I do my best to work with you on these issues when something comes up. Conversely, I am making a commitment to you as a client and my time is equally valuable as yours. Both myself as the practitioner and you as the client shall be focused on your care during your scheduled time. Appointments are prepaid only. Cancellations less than 24 hours from the scheduled appointment will not be refunded, barring serious emergencies. Unfortunately I am not able to refund every case of cancellation due to illness, therefore I must hold the boundary of 24 hr notice regardless of reason. Thank you for your understanding and commitment to our time together!

Deposits Required

 

I reserve the right to request a deposit or prepayment when booking services. It is especially likely that new clients for in home sessions will be required to pay a deposit. Appointment times are not secured until this requested deposit is paid, so timely payment is required in order to hold your appointment time. Deposits or prepayment are fully refundable unless the 24 hr cancellation policy has been violated.

 

Mind, Body, Spirit Care

 

The bodywork and spiritual support I offer is just one facet of your holistic wellness journey. In both aspects, emotional healing can be messy, often we find ourselves feeling everything more intensely as we bring our trauma to the surface to heal it. I highly recommend pairing my work with other supportive care such as working with a mental health specialist to further discuss your healing process. There are no guarantees on how spiritual and emotional healing will show up for you. Conjure rootwork can also work in unexpected ways, and there is no timeline or guaranteed results, just as with emotional healing, we do not get to control the process by which we heal and get our results.

© 2024 by Zen O'Connor LMT, CD

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